FAQs

Q. Do I have to be registered to use the website?

No, but if you would like to receive newsletters please add your email address to the Newsletter Sign up, at the bottom of the page or on the Checkout page. When placing an order, all we need from you are some basic details such as your name, address, email address and phone number.

Q. How secure is my data?  

All transactions go through PayFast which makes use of 3D Secure for credit card transactions. PASA has mandated that 3D Secure is implemented on all online credit card transactions (known as CNP or card not present), as of February 28, 2014. Your personal information is completely safe.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. All credit card information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

Q. What methods of payment do you accept?

We accept MasterCard and Visa. We also accept EFT (electronic funds transfer).

Q. What are the courier fees?

For light, small items we send your parcel via the South African postal service as registered mail at a cost of R28.00. Should your parcel be large and heavy we use a door-to-door courier at a cost of R95.00. All orders over R500.00 receive free delivery.

Q. What is the delivery time?  

We aim to dispatch all orders within 1–6 working days of the order being placed. If you need your order urgently, please contact us via email.

Q. What happens if the product looks different to the online image?

We aim to portray all items honestly and accurately, both in the image and the text.

Q. What happens if I want to return the product?

Gift Emporium must be emailed within 24 hours of acceptance of the couriered product. Product returns will not be accepted unless the incorrect product has been supplied by the seller or the product is damaged or faulty. Please note that we do not reimburse return postage costs. To obtain a full refund you must return items undamaged in the same new condition in which it was dispatched and in its original packaging. We must receive the returned items within 7 days. You will receive an email confirmation that we have received the product. Non-returnable items include cards and beauty products. For more information please refer to the Refund policy on the checkout page.

Q. How do I track my order once it's been placed?

Firstly, you will receive a confirmation email that your order has been received. You will then receive another email once your product has been dispatched, together with the tracking number and URL, so that you can track it yourself.

Q. Can I add to my order after I have sent it?

Unfortunately not, you will need to make a new purchase.

Q. Can I find all products which are online, in-store at On a Whim and vice versa?

We would love to have all our products online however as the website is new we are starting small and will build each month. All the products online are available in-store. If you are looking for a product in particular you can give On a Whim a call on 011 465 3198.

Q. What happens if an item is out of stock or I want more of the same item than what is listed online?  

Please email us on info@giftemporium.co.za with your requirements and we will get back to you asap.